Americans with Disabilities Act (ADA) Notice
In accordance with the Americans with Disabilities Act (ADA) of 1990, as amended, and Section 504 of the Rehabilitation Act of 1973, the City Payments Portal does not discriminate on the basis of disability in the admission to, access to, or operation of its programs, services, or activities. This portal is designed and maintained to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
Accessible Features of This Website
- Keyboard-navigable forms with visible focus indicators.
- Descriptive labels, error hints and instructions associated with every input.
- Color contrast ratios that meet or exceed WCAG AA requirements.
- Compatibility with screen readers, magnification, and voice-control software.
- Responsive design supporting scaling up to 200% without loss of functionality.
Requesting Accommodations
Individuals who require an auxiliary aid, service, or reasonable modification to access their ticket, notice, or payment record may request assistance at no cost. To request an accommodation, please contact our accessibility coordinator:
- Phone / TTY: +1 (555) 010-2030 (Mon–Fri, 8:00–17:00)
- Email: [email protected]
- In person: Bureau of Administrative Adjudication, 1 Civic Plaza, Room 210
Grievance Procedure
Concerns regarding accessibility of this portal should be directed to the ADA Coordinator. Written grievances are reviewed within ten (10) business days, and a written response will be provided. This notice is available in large print, Braille, and audio format upon request.